West Indies Yacht Club Resort was facing challenges in 1994.
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Case Analysis: West Indies Yacht Club Resort: When Cultures Collide The British Virgin Islands (BVIs) are made up of thirty-six islands, less than half of...
In West Indies Yacht Club ResortSummary of the problems The fundamental problem to WIYCR is about cultural difference. When people from different culture are...
West Indies Yacht Club Resort: When Cultures Collide
"West Indies Yacht Club Resort". Anti Essays. 28 Dec. 2016
This case is a good example of mistrust, the reason why one group of people has come to not trust another group of people. While being a native of Virgin Gorda Island and working for the West Indies Yacht Club Resort, many natives see expatriate workers come and go. Some of the workers are managers, yet most of them are just temporary workers during the high peak seasons like late December through early July. During the times of working together the employees would become friends, and then the expatriate workers would travel back home after the peak season to never return leaving the natives in mistrust of the expatriates. Besides two totally different cultures not trusting each other, this would cause problems and turmoil to an already troubled Yacht Club Resort.Problems in a firm that begin in the smallest places can spread like a wild fire throughout an organization. One aspect can have direct effect on another and the problems spread from then on. This is why interaction among co-workers is very important. All levels of personnel should report to one another to keep business current and under control. This is one problem that has spread throughout the West Indies Yacht Club Resort and has disrupted its once prestigious reputation.In the West Indies Yacht Club Resort, the firm was encouraged a lot by the local government to post available jobs for natives to come and work, yet the resort was timid in that situation because of strict once they were hired on. Due to turmoil among native and expatriate workers, senior officials were stuck with several problems: (1) the turnover ratio in managerial positions, the customer complaints, and the culture feud, which was at the center of their little problem. From the beginning of the resort until now, the resort has gone from the elite to mediocre due to growing competition and declining customer satisfaction. The organization of the resort is somewhat systematic although it doesn't have any extreme training programs. None of the managers have had extensive training except for what they had received at other places of business.The vacation industry in British Virgin Island (BVI) is developed into a profitable, but highly competitive market. One of the major players is the West Indies Yacht Club Resort (WIYCR), operates successfully since its inception in late 1980s. However, recently some problems became alarming, seriously affect the operating performance of the resort. Investigation is needed. I, Patrick Dowd, am honor to be the investigator. The purpose of this report is to discuss the problems in the resort, why they exist and the corresponding solutions.